Bovises Terms of Purchase

These Terms of Purchase (“Terms”) govern your purchase of sewing materials, handicraft supplies, and other products (collectively, “Products”) from Bovises (“we,” “us,” or “our”) through our website www.bovises.com (the “Site”). By placing an order on the Site, you (“you” or “customer”) acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, Shipping Policy, and Refund Policy (all incorporated herein by reference).

1. Acceptance of Orders

1.1 Order Placement

When you place an order on the Site, you submit a binding offer to purchase the Products listed in your order. We reserve the right to accept or reject your order for any reason, including but not limited to:

  • Availability of Products (e.g., out-of-stock items).
  • Errors in Product information (e.g., incorrect pricing, descriptions, or images).
  • Suspected fraudulent activity or violation of these Terms.

1.2 Order Confirmation

We will send you an order confirmation email immediately after you place your order, acknowledging receipt of your offer. This email does not constitute acceptance of your order. Your order is only accepted when we send a shipping confirmation email (containing a tracking number), at which point a binding contract between you and Bovises is formed.

If we are unable to accept your order (e.g., due to out-of-stock Products), we will notify you via email and issue a full refund for any payment received within 5–10 business days.

2. Pricing & Payment

2.1 Pricing

All Product prices on the Site are displayed in United States Dollars (USD) and include applicable sales taxes (where required by law). We reserve the right to change prices at any time without prior notice, but such changes will not affect orders for which we have already sent a shipping confirmation email.

2.2 Payment Methods

We accept the following payment methods:

  • Major credit/debit cards (Visa, Mastercard, American Express, Discover).
  • PayPal.
  • Apple Pay & Google Pay.

By providing payment information, you represent and warrant that:

  • You are authorized to use the payment method.
  • The payment information you provide is accurate and complete.

2.3 Payment Processing

Payment is processed immediately upon order placement. If your payment is declined, we will notify you via email, and your order will not be processed until valid payment is received.

3. Shipping & Delivery

3.1 Order Fulfillment

We process and ship orders within 1–3 business days (excluding weekends and major holidays). You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

3.2 Delivery Timelines

We offer global shipping with an estimated delivery timeline of 6–12 business days from the date of dispatch, regardless of destination. Delivery timelines are estimates only and may be delayed due to factors beyond our control, including customs clearance, weather conditions, or carrier delays.

3.3 Shipping Fees

We provide free shipping worldwide for all orders, with no minimum purchase requirement. There are no additional shipping charges for any destination.

4. Returns & Refunds

4.1 Return Eligibility

You may return eligible Products for a refund within 60 days of delivery, provided that:

  • Products are in their original, unused, and resalable condition (e.g., uncut fabric, unopened thread spools, undamaged packaging).
  • You provide a valid order number and proof of delivery.

Custom or personalized Products, digital products (e.g., downloadable sewing patterns), and perishable supplies (e.g., glue sticks) are non-returnable.

4.2 Return Process

To initiate a return:

  1. Send an email to [email protected] with your order number, the Products you wish to return, and the reason for the return.
  2. Our team will respond within 24 hours with a Return Authorization (RA) number and instructions for returning the Products.
  3. Ship the Products to the address provided, including the RA number on the package.

4.3 Refund Processing

Once we receive and inspect the returned Products (and confirm they meet eligibility criteria), we will process your refund within 5–10 business days to your original payment method. Refunds do not include return shipping costs (unless the return is due to our error, e.g., damaged or incorrect Products).

5. Product Availability & Modifications

5.1 Stock Levels

Product availability is indicated on the Site (e.g., “In Stock,” “Out of Stock”). We strive to maintain accurate stock levels, but occasionally, Products may be out of stock after an order is placed. In such cases, we will notify you via email and offer either a refund or a backorder option (if available).

5.2 Product Modifications

We reserve the right to modify or discontinue any Product at any time without prior notice. Modifications to Products will not affect orders for which we have already sent a shipping confirmation email.

6. Customer Responsibilities

You agree to:

  • Provide accurate and complete information when placing an order (e.g., shipping address, contact details).
  • Update your account information promptly if there are changes (e.g., new address or phone number).
  • Inspect delivered Products immediately upon receipt and notify us of any issues (e.g., damage, incorrect items) within 7 days of delivery.

7. Limitation of Liability

To the maximum extent permitted by law:

  • Bovises shall not be liable for any indirect, incidental, special, or consequential damages (e.g., lost profits, inconvenience) arising from your purchase or use of Products.
  • Our total liability for any claim related to your order shall not exceed the total amount you paid for the Products in question.

Bovises shall not be liable for delays or failures in performance due to circumstances beyond our reasonable control (e.g., natural disasters, labor strikes, carrier disruptions).

8. Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles. Any disputes arising from these Terms or your purchase shall be resolved through negotiation in good faith. If negotiation fails, disputes shall be submitted to arbitration in Los Angeles, California, in accordance with the rules of the American Arbitration Association.

9. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by posting the updated Terms on the Site and updating the “Last Updated” date below. Your continued use of the Site or placement of orders after the effective date of the updated Terms constitutes your acceptance of the changes.

10. Contact Us

If you have any questions or concerns about these Terms, please contact us at: