Bovises Refund Policy

At Bovises, we want you to be fully satisfied with your purchase of sewing materials and handicraft supplies. This Refund Policy outlines the terms and conditions for requesting refunds, including eligibility criteria, processing timelines, and exceptions. By placing an order with us, you agree to comply with this policy.

1. Eligibility for Refunds

To be eligible for a refund, your request must meet the following criteria:

1.1 General Eligibility

  • Timeframe: Requests must be submitted within 30 days of the delivery date (as confirmed by the shipping carrier’s tracking information).
  • Product Condition: Items must be in their original, unused, and resalable condition—this includes uncut fabric, unopened thread spools, undamaged craft kits, and unused tools with intact packaging.
  • Proof of Purchase: You must provide a valid order number or receipt (digital or physical) when submitting your refund request.

1.2 Exceptions (No Refunds Applicable)

The following items are not eligible for refunds under any circumstances:

  • Custom or Personalized Products: Items made to your specific requests (e.g., custom-printed fabric, personalized embroidery kits).
  • Used or Damaged Items: Products that have been cut, altered, used, or damaged by the customer.
  • Perishable or Disposable Supplies: Items such as glue sticks, temporary adhesives, or pre-cut paper that are prone to deterioration after opening.
  • Digital Products: Downloadable items like sewing patterns, tutorial PDFs, or digital craft templates (all sales are final).

2. Reasons for Refunds & Required Documentation

We issue refunds for the following valid reasons, provided you submit the required supporting documentation:

2.1 Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Physically damaged (e.g., torn fabric, broken needle sets),
  • Defective (e.g., faulty zippers, thread that frays excessively),
  • Or incorrect (e.g., wrong color, wrong size, or not the item you ordered),

Required Documentation: Clear photos or videos of the damaged/defective/incorrect item, along with a photo of the original packaging and shipping label.

Refund Type: Full refund of the item price + return shipping cost (we will provide a prepaid shipping label for returns).

2.2 Change of Mind or Unwanted Items

If you no longer want an item and it meets the general eligibility criteria (Section 1.1), you may request a refund.

Required Documentation: No additional documentation is needed beyond proof of purchase.

Refund Type: Full refund of the item price (you are responsible for return shipping costs).

2.3 Delayed or Lost Orders

If your order is:

  • Delayed by more than 14 days beyond the estimated delivery date (for domestic orders) or 21 days (for international orders),
  • Or marked as “lost” by the shipping carrier,

Required Documentation: A copy of the shipping carrier’s lost/delayed package confirmation.

Refund Type: Full refund of the item price + shipping cost (no return required).

3. How to Submit a Refund Request

Follow these steps to request a refund:

  • Your full name, order number, and contact information.
  • The name and quantity of the item(s) you are requesting a refund for.
  • A detailed reason for the refund (e.g., “damaged fabric,” “wrong color thread”).
  • Any required documentation (photos, carrier confirmations, etc.).
  1. Await Return Authorization (RA): For physical returns (e.g., unwanted items, damaged goods), our team will review your request within 24–48 hours and issue a unique Return Authorization (RA) number if approved. This number must be printed and attached to the outside of your return package—packages without an RA number will be rejected.

4. Return Shipping Guidelines

For items that require return (e.g., unwanted items, damaged goods), follow these guidelines to ensure your refund is processed smoothly:

  • Package Securely: Pack the item(s) in the original packaging (if possible) or a sturdy box to prevent damage during transit.
  • Include RA Number: Clearly mark the RA number on the package (we recommend printing the RA email and taping it to the box).
  • Ship Promptly: Send the package within 7 days of receiving the RA number—delayed returns may not be processed.
  • Keep Tracking Information: Retain the return shipping tracking number until your refund is confirmed, as we are not responsible for lost return packages.

5. Refund Processing Timeline & Method

5.1 Processing Time

  • Approval: We review refund requests within 24–48 hours of receipt.
  • After Return Receipt: Once we receive and inspect your returned item (and confirm it meets eligibility criteria), we process the refund within 3–5 business days.
  • Funds Availability: Refunds are credited back to your original payment method. The time it takes for funds to appear in your account depends on your bank or card issuer:
  • Credit/debit cards: 3–7 business days.
  • PayPal: 1–3 business days.
  • Bank transfers: 5–10 business days.

5.2 Partial Refunds

In some cases, we may issue a partial refund (e.g., if an item is returned with minor packaging damage but is otherwise unused, or if only part of an order is defective). The partial refund amount will be determined by our customer support team and communicated to you in writing.

6. Cancellations (Before Shipment)

If you wish to cancel an order before it has been shipped, contact us immediately at [email protected] with your order number.

  • Cancellation Window: We can only cancel orders within 2 hours of placement—after that, the order may have entered our fulfillment queue and cannot be canceled.
  • Refund for Cancellations: If canceled successfully, you will receive a full refund within 3–5 business days (same timeline as Section 5.1).

7. International Refund Notes

For international customers, please note the following:

  • Customs Fees & Duties: We do not refund customs fees, import duties, or taxes imposed by your country—these are the sole responsibility of the recipient.
  • Return Shipping Restrictions: Some countries have restrictions on returning craft supplies (e.g., fabrics with certain dyes). It is your responsibility to check local import/export regulations before returning items.
  • Longer Processing Times: International return shipping may take 2–4 weeks, so refund processing for international returns may be extended to 7–10 business days after we receive the item.

8. Contact Us for Refund Inquiries

If you have questions about your refund request, need help submitting documentation, or have not received your refund within the expected timeline, contact our customer support team at [email protected]. We aim to respond to all refund-related inquiries within 24 hours.