Bovises Privacy Policy

At Bovises, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.bovises.com (the “Site”), purchase our sewing materials and handicraft supplies, or interact with our services (collectively, the “Services”). By accessing or using our Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

1. Information We Collect

We collect two types of information about you: personal information (information that identifies you individually) and non-personal information (information that does not identify you).

1.1 Personal Information

We may collect personal information when you voluntarily provide it to us, such as:

  • Contact Information: Name, email address, phone number, mailing address, and billing address.
  • Payment Information: Credit/debit card details, bank account information, or other payment method details (collected and processed by our third-party payment processors, not stored directly by Bovises).
  • Account Information: Username, password, and preferences associated with your Bovises account.
  • Communication Data: Content of emails, live chat messages, or other communications you send to us.
  • Order Details: Information about the products you purchase, order history, and shipping preferences.
  • Marketing Preferences: Whether you opt in to receive promotional emails, newsletters, or other marketing communications.

1.2 Non-Personal Information

We may automatically collect non-personal information about your use of the Site, including:

  • Technical Data: IP address, browser type and version, operating system, device type, and internet service provider.
  • Usage Data: Pages you visit on the Site, time spent on each page, links clicked, search queries, and referral sources.
  • Aggregated Data: Anonymous data compiled from multiple users, such as average order value or popular product categories (this data cannot be linked back to individual users).

2. How We Use Your Information

We use your information for legitimate business purposes, as outlined below, and only in ways that are consistent with the reason you provided it.

2.1 To Provide and Improve Our Services

  • Process and fulfill your orders (e.g., ship products, send order confirmations, and track deliveries).
  • Manage your account (e.g., update your preferences, process returns/refunds, and provide order history).
  • Respond to your inquiries, requests, or complaints (e.g., via email or live chat).
  • Improve the Site and Services (e.g., based on usage data to enhance navigation or add new features).

2.2 To Communicate With You

  • Send transactional communications (e.g., order confirmations, shipping updates, refund notifications, and account alerts).
  • Send marketing communications (e.g., newsletters, promotional offers, new product announcements, and craft inspiration) if you have opted in to receive them. You can unsubscribe from marketing emails at any time (see Section 6.2).
  • Notify you about changes to our Privacy Policy, Terms of Service, or other legal agreements.

2.3 To Ensure Security and Compliance

  • Detect, prevent, and address fraud, unauthorized access, or other security issues (e.g., monitoring for unusual order activity).
  • Comply with applicable laws, regulations, or legal obligations (e.g., responding to subpoenas or tax reporting requirements).
  • Enforce our Terms of Service or other policies (e.g., resolving disputes or addressing violations).

2.4 For Other Legitimate Purposes

  • With your consent: We may use your information for other purposes not listed above if we obtain your explicit consent first.

3. How We Share Your Information

We do not sell, rent, or lease your personal information to third parties for marketing purposes without your explicit consent. We may share your information in the following limited circumstances:

3.1 Service Providers

We engage trusted third-party service providers to assist us in operating our business and providing the Services. These providers may access your personal information only to perform specific tasks on our behalf and are obligated to keep your information confidential. Examples include:

  • Payment processors (e.g., Stripe, PayPal) to process transactions securely.
  • Shipping carriers (e.g., USPS, DHL, FedEx) to deliver your orders.
  • Email marketing platforms (e.g., Mailchimp) to send transactional and promotional emails.
  • Website hosting and analytics providers (e.g., Shopify, Google Analytics) to maintain the Site and analyze usage data.

3.2 Legal and Regulatory Requirements

We may disclose your information if required by law, regulation, or legal process (e.g., a court order, subpoena, or government request). We may also disclose it to protect our rights, property, or safety, or the rights, property, or safety of our users or others.

3.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other business transfer, your personal information may be transferred to the new owner as part of the business assets. We will notify you via email or a prominent notice on the Site if such a transfer occurs, and we will ensure the new owner complies with this Privacy Policy.

3.4 With Your Consent

We may share your information with third parties for other purposes if we have your explicit consent to do so.

4. How We Protect Your Information

We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption of sensitive data (e.g., payment information) using industry-standard SSL (Secure Sockets Layer) technology.
  • Secure storage of data on password-protected servers with restricted access.
  • Regular security audits and updates to our systems and policies.
  • Training for our team on data protection best practices and privacy compliance.

While we strive to protect your information, no security measure is 100% foolproof. We cannot guarantee absolute security, and you acknowledge that you provide information at your own risk.

5. Cookies and Similar Technologies

We use cookies (small text files stored on your device) and similar technologies (e.g., web beacons, pixels) to enhance your experience on the Site. Cookies help us:

  • Remember your account preferences (e.g., login information, shipping address).
  • Track your order progress and shopping cart items.
  • Analyze Site usage to improve our Services (e.g., identifying popular pages).
  • Deliver personalized marketing content (e.g., targeted ads based on your browsing history).

5.1 Types of Cookies We Use

  • Necessary Cookies: Essential for the Site to function (e.g., enabling checkout or remembering your login). These cannot be disabled.
  • Performance Cookies: Collect data on how you use the Site (e.g., pages visited) to improve performance.
  • Functional Cookies: Remember your preferences (e.g., language, shipping country) for a personalized experience.
  • Targeting Cookies: Used to deliver relevant ads to you on our Site or third-party platforms.

5.2 Managing Cookies

You can control cookies through your browser settings (e.g., block or delete cookies). However, disabling necessary cookies may prevent you from using certain features of the Site (e.g., placing orders or accessing your account). For more information on managing cookies, visit your browser’s help center.

6. Your Rights Regarding Your Information

Depending on your location (e.g., European Union under GDPR, California under CCPA), you may have the following rights regarding your personal information. To exercise these rights, contact us at [email protected] with your full name, email address, and a description of your request. We will respond within 30 days of receiving your request.

6.1 Access and Correction

You have the right to request access to the personal information we hold about you and to ask for corrections if the information is inaccurate or incomplete.

6.2 Opt-Out of Marketing Communications

You can unsubscribe from marketing emails by clicking the “Unsubscribe” link at the bottom of any promotional email we send. You can also request to opt out of other marketing communications (e.g., SMS) by contacting us. We will process your request within 10 business days.

6.3 Data Portability

You have the right to request a copy of your personal information in a structured, machine-readable format, which you can then transfer to another service provider.

6.4 Erasure (Right to Be Forgotten)

You have the right to request that we delete your personal information, subject to certain exceptions (e.g., if we need to retain the information to comply with legal obligations or process refunds).

6.5 Restriction of Processing

You have the right to request that we restrict processing your personal information (e.g., if you dispute the accuracy of the information) while we investigate your concerns.

6.6 Objection to Processing

You have the right to object to the processing of your personal information for marketing purposes or other non-essential uses.

7. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will delete that information immediately. If you believe we have collected information from a child under 13, please contact us at [email protected].

8. Third-Party Links

The Site may contain links to third-party websites (e.g., social media platforms, partner sites). We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology. When we make material changes, we will notify you by:

  • Sending an email to the address associated with your account.
  • Posting a prominent notice on the Site’s homepage.
  • Updating the “Last Updated” date at the bottom of this policy.

Your continued use of the Services after the effective date of the updated policy constitutes your acceptance of the changes. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at: